Terms & conditions

1. Nature of Services

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We offer therapeutic support via:

• Counselling sessions

• Hypnotherapy

• Emotional support related to baby loss, fertility challenges, and pregnancy after loss
   

Note: These services are not a substitute for medical advice, diagnosis, or treatment. Always consult with a qualified medical professional for physical or mental health concerns.

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2. Eligibility

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You must be at least 18 years old to use our services. By using the Site, you confirm that you meet this requirement.

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3. Appointments and Payments

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a. Booking

Appointments can be booked via our online system or directly through contact with the therapist.
Email kelly@griefandgratitude.co.uk in the first instance.

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b. Fees

All prices are clearly listed on the Site. Payment is due at the time of booking unless otherwise agreed.

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c. Payment Methods

We accept online payments through secure platforms (e.g., Stripe or direct bank transfer).

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d. Cancellations & Refunds

• Cancellations must be made at least 24 hours in advance for a full refund.

• Late cancellations or no-shows may result in a charge or forfeiture of the session fee.
   

4. Confidentiality and Data Protection

We are committed to protecting your privacy and ensuring that all personal and sensitive information is handled with the highest level of confidentiality, in line with the UK GDPR and Data Protection Act 2018.

a. Information We Collect

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We may collect personal data such as your:

• Name, contact information

• Medical or psychological history relevant to therapy

• Session notes (confidential and securely stored)

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b. Storage & Security

All client records and session notes are securely stored and encrypted. Only authorised professionals involved in your care have access to them.

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c. Confidentiality Exceptions

Your information will never be shared without your consent except when:

• Required by law or court order

• There is a risk of serious harm to yourself or others

• Disclosure is necessary for safeguarding children or vulnerable adults

 

5. Use of Website

You agree to:

• Use the Site for lawful purposes only

• Not misuse, disrupt, or attempt unauthorised access to the Site or services

• Refrain from posting or sharing harmful, defamatory, or inappropriate content

 

6. Intellectual Property

All content on this Site, including text, logos, images, videos, and branding, is the property of Grief & Gratitude. You may not reproduce, distribute, or use any content without written permission.

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7.  Disclaimer of Liability

While we strive to offer a professional and supportive service, we make no guarantees about outcomes. You accept that:

• Therapy may involve emotional discomfort

• Results vary for each individual

• We are not liable for any decisions or actions you take based on therapy sessions or website content

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8. Third-Party Links

This Site may contain links to third-party websites for additional resources. We are not responsible for the content or privacy practices of those sites.

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9. Changes to Terms

We reserve the right to modify these Terms at any time. Updates will be posted on this page with a revised effective date. Continued use of the Site indicates your acceptance of the revised Terms.

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10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising shall be resolved in the appropriate courts of that jurisdiction.

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11. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

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Grief and Gratitude

kelly@griefandgratitude.co.uk

07791 872115
 

Last updated May 2025